Case Studies
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How Marshall Township unified permitting, inspections, and property records on MuniLogic CE Plus
For nearly three decades, Jennifer Kinzler has watched Marshall Township grow. She started as a planning secretary, moved into the assistant treasurer role, and now serves as Township Treasurer-overseeing finance while quietly becoming the person colleagues turn to whenever technology needs a steady hand. "Mostly my job is supposed to be finance," she says, "but I do a little bit of everything-whatever comes up around here."
That "a little bit of everything" included a problem the township could no longer ignore: its property and permitting records lived in too many places at once. In May 2026, Marshall Township went live on MuniLogic CE Plus, consolidating building permits, inspections, and property data onto a single platform-with the citizen-facing and online-payment pieces already on the roadmap.
Before MuniLogic, the township ran its permitting and property records out of a patchwork of tools: a Microsoft Access database, a set of Excel spreadsheets, and paper copies filed across the office. Each held a piece of the picture, but no single system could tell the whole story of a property.
"We had information everywhere. We wanted to bring it under one platform-so we could pull up a property and say: here are the code violations, here are the building permits and tap-in permits, yes, they paid for their permit. We just wanted everything in one place."
- Jennifer Kinzler, Township Treasurer
The need was also forward-looking. The township had to be ready to conduct property inspections-floodplain inspections in particular-and to produce clean records for audit requirements on the horizon. Doing that from spreadsheets and paper was no longer realistic.
Marshall Township did not arrive at MuniLogic by accident. Beginning in the spring of 2025, the team explored five to ten different vendors at the direction of the township supervisors, who wanted to know whether a single platform could also absorb the finance and payroll work the township handled elsewhere.
After a thorough review, the team made a deliberate decision: keep their existing finance platform, and move permitting and property management to MuniLogic. The full "all-in-one" packages they evaluated came at a noticeably higher price-without clearly outperforming the alternative on the work that mattered most.
MuniLogic emerged as the close runner-up to their top pick on paper, and the right choice in practice. The decision, Kinzler is careful to note, was not about cost alone:
"It wasn't just based on price. It was based on how the system worked, what it would do for us, how intuitive it is-and the customer-service aspect of it as well."
- Jennifer Kinzler, Township Treasurer
Marshall Township opted to come aboard on MuniLogic CE Plus, the platform's newest evolution. Phase one focused on the modules the township needed first:
With every property record, permit, payment, and inspection finally living in one connected system, the township gained the "single source of truth" it had been missing.
Proposals went out in January 2026, and the township went live the week of May 17, 2026. The timing was not arbitrary. A new group of interns was starting on May 18, and the township wanted electronic building permits ready for them on day one. MuniLogic hit that mark.
The Muni Inspect rollout followed in early June-a couple of weeks later than first anticipated, but on a schedule both sides agreed to, with additional users brought on as the township expanded its use. "Everything has been moving along like we expected," Kinzler says of the overall timeline.
Moving years of records out of Access and Excel was a substantial lift, and the bulk of the electronic data came across as promised. "Everything's been pulled over and implemented," Kinzler confirms. (Discussions continue on how best to digitize the township's historical paper files-a service MuniLogic also provides.)
The migration also surfaced an honest, useful lesson. As go-live approached, the latest data was sent over as a CSV file rather than the Access format used earlier-and the mismatch wasn't caught until the conversion work began on a Friday night. Kinzler came in over the weekend to resolve it so nothing slipped, and she offers the takeaway in the spirit of a true partner:
"You're ready to go live, and then-oops, it's in the wrong format, and we're scrambling. My only advice going forward would be to review the data a little sooner, during the business day, so the client can address anything before the last minute."
- Jennifer Kinzler, Township Treasurer
It is the kind of feedback that strengthens a working relationship rather than strains it-and it is already shaping how the MuniLogic team sequences pre-go-live data checks.
Coming from a system that "doesn't do this kind of work," as Kinzler puts it, the township was effectively starting from scratch. What made the transition stick was a combination of an intuitive platform and a responsive team.
Adoption
"From what I've heard from the people using it, they really like it, and it seems to be working the way they were hoping. I haven't heard anyone say, 'I'm sorry we did this.'"
- Jennifer Kinzler, Township Treasurer
Support
When questions came up-about formatting, or how data was being pulled in-the response was fast and patient. "Everyone has been super helpful, super great with getting us the changes almost immediately, and walking us through things more than one time if needed," Kinzler says. "Any questions we've asked have been immediately addressed. No complaints there."
Training
The township's one piece of constructive coaching concerned pace. Their trainer, James, knows the system so well that sessions sometimes moved faster than staff could absorb-though he readily slowed down when asked. Marshall Township has requested longer, on-site training blocks to review the material at a comfortable speed, and MuniLogic is applying that same feedback across other municipalities to make onboarding easier for everyone.
Having compared a wide field of vendors, Kinzler placed MuniLogic's pricing squarely where the township hoped it would land-offering strong capability without the premium of the all-in-one suites.
"We had price ranges from a lot more than MuniLogic on down. Your pricing was comparable, and what we felt was fair and expected."
- Jennifer Kinzler, Township Treasurer
Marshall Township sees phase one as a beginning, not a destination. Over the coming months the team plans to expand its use of the platform, with several priorities already in view:
Modules the township does not need-such as tax collection (handled by an elected collector with his own software) and sewage billing (managed by a third party, Jordan Tax Service)-were left out by design, reflecting a partnership built around fit rather than upsell. As Kinzler puts it: "We're always open to new products. If things change within the system that might benefit us, we'd definitely be open to discussing."
"We're not even coming from a program that does this kind of work-we're starting from scratch, from the bottom up. The patience has been great, and everything has been moving along like we expected."
- Jennifer Kinzler, Township Treasurer, Marshall Township, PA
MuniLogic helps small and mid-sized local governments bring permitting, inspections, and property records into one connected, modern platform. To learn more, visit munilogic.com.
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