4 Reasons local governments should be on social media

How can social media help local governments communicate with their constituents in a way that helps improve their community?

Photo by dole777 on Unsplash


Over the last decade, we have seen social media go from an online social tool to a global communication tool with incredible marketing potential. People are now more connected than ever. Local governments can leverage this newfound connection by introducing a new way to communicate with their constituents—a way that is not only popular but can also provide increased transparency, help establish a connection with the community, and give you a valuable opportunity to promote the work the city government is doing. In this article, we will be taking a look at four reasons why local governments should utilize social media.

1. Social media provides a new way to communicate with your constituents.

The government has always been tasked with communicating with its citizens, but the way in which they communicate has changed over time. In the past, government officials would communicate through news outlets and public forums. However, social media provides a new way for government officials to reach out and connect with their citizens. Social media platforms allow governments to share information directly with the people they serve as well as address concerns about issues as they are happening. Let’s look at an example, let’s say there is a fire at your local community park. This is an example of a situation where it would be helpful to be able to give live updates so people in the community will know what is going on. Twitter is a social media platform designed for this type of communication. If the local government had a Twitter account, they could easily give up-to-the-minute updates as the situation progressed. While that is a more extreme example, it can also be something as simple as your website being down for maintenance. Social media provides and convenient way to share that news with members of your community.

Social media is also good for situations that don’t need up-to-the-minute updates. Consider community events for example. Social media provides a great platform to share details about upcoming events in the community. This helps increase participation and ensure people know about all the opportunities being presented within their community.

2. Social media is popular and provides increased transparency.

One of the most appealing aspects of social media is its popularity. A government that utilizes social media is seen as being cutting edge and up-to-date with technology. This can help to build trust with the community. In addition, social media provides transparency in government. It allows people to see what is happening behind the scenes and makes government officials seem more accessible. This encourages people to get involved in conversations about the community because they feel more connected to their local officials.

The popularity of social media is very powerful because it means people are likely going to use it if they know it is an option. When local governments utilize social media correctly, they can encourage people to participate in government and get them more involved in their community as well as build trust between the local government and the constituents via increased transparency.

3. Social media can help establish a connection with the community.

The government is often seen as being disconnected from the very people it is supposed to serve. This feeling of disconnection can lead to mistrust and apathy. However, social media provides a unique opportunity for local governments to connect with their citizens in a way that feels more personal. Through social media, government officials can share photos, videos, and thoughts about what is happening in the community. This helps to humanize government officials and show that they are people too who care about the community they serve.

It is important for government officials to be active on social media and promote initiatives happening in the community. This helps the community see their values and beliefs in actions within the community. Additionally, government officials can use social media to help gather feedback from the community on issues that are important to them. This two-way communication can help government officials better understand the needs of their citizens and help to establish trust.

4. Social media can help you promote your brand and increase awareness of your government’s work.

In addition to connecting with the community, social media can also be used as a marketing tool to help promote the government’s work. Through social media, government officials can share photos and videos of events, ribbon cuttings, and other noteworthy happenings in the government. This helps to increase awareness of the government’s work and helps people feel more involved with the progress the government is making.

Additionally, government social media accounts can be used to share information about government initiatives. This helps to educate people about the government’s work and encourages them to get involved. For example, if the government is fundraising for a certain initiative, they can leverage the power of social media to promote their fundraising campaign and encourage the people in the community to fundraise as well.


Local governments should consider utilizing social media because it provides a number of benefits such as increased transparency, connection with the community, and marketing opportunities. By using social media correctly local governments can connect with their constituents on a closer level. When government officials are transparent about their work and connect with the community, they help to build trust between the government and the people. In addition, social media provides government officials with a way to market their initiatives and increase awareness of government happenings. All of these factors together can lead to a more engaged and informed community.

About the authors:  

Hannah Hiller

Hannah is a professional content creator and writer. After graduation from the Public Relations program at Cambrian College, Hannah has gone on to start a successful freelance writing career. She is passionate about bringing words to life in a way that makes complicated topics more approachable. From website content to full articles, Hannah loves to find ways to communicate with any audience effectively. She currently lives and works in Sudbury Ontario.  

Joseph  Edward

Joseph founded INVORG focusing on a client-centric service delivery platform for innovating local organizations, not-for-profits, home and community support  organizations, and small to medium-sized businesses. Joseph holds a Chief  Information Officer Certification from Carnegie Melon University, USA, and from the US General Services Administration. He is an IT veteran with over 20 years of leadership in technology, including four years as CTO for the city of London. 

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